Updated 1 October 2026
GREENMOORE OY – CONSUMER WITHDRAWAL AND RETURN TERMS
1. Right of withdrawal
A consumer may generally withdraw from a distance contract within 14 days. For goods, the period begins when the goods are received. If goods from the same order are delivered separately, the period begins when the last item is received. For service and rental contracts, the period begins when the contract is concluded. An order for goods may also be cancelled before delivery. The effect of deficient withdrawal information on the time limit is determined by law.
2. Notice
Withdrawal must be notified unambiguously to Greenmoore Oy: info@greenmoore.fi, tel. +358 17 363 8035 or Tulliportinkatu 2, FI-70100 Kuopio, Finland. The customer may use the withdrawal form or provide a free-form notice. Greenmoore's approval is not required. Merely failing to collect a parcel, or returning it without notice, does not constitute a notice of withdrawal.
For contracts concluded through an online interface, the electronic withdrawal function required by law is made available where that obligation applies. Using the function is not the only permitted way to give notice.
3. Returning goods
Goods must be returned no later than 14 days after the notice of withdrawal. Greenmoore pays the direct return costs of the withdrawal and provides instructions for a free return. The goods must be packed carefully and the supplied accessories returned with them. Missing original packaging or opening the packaging does not alone remove the right of withdrawal.
The customer may examine the goods to establish their nature, characteristics and functioning. Compensation for diminished value caused by handling beyond this may be charged only where the legal requirements are met.
4. Reimbursement
Greenmoore reimburses payments no later than 14 days after receiving the notice of withdrawal. The reimbursement includes the cost of the least expensive standard delivery offered; additional costs of a more expensive delivery method chosen by the customer are not reimbursed. For goods, reimbursement may be withheld until the goods have been received back or the customer has supplied evidence of having sent them back, whichever occurs first, unless Greenmoore has undertaken to collect the goods.
Payments are reimbursed using the original payment method unless another method that is free of charge is expressly agreed with the customer.
5. Exceptions and services begun before the end of the withdrawal period
Exceptions to the right of withdrawal apply only in the circumstances laid down by law and when the required advance information has been provided. The exception for goods made to the consumer's specifications or clearly personalised does not apply merely because a standard product was specially obtained for the customer. An ordinary electronic product does not lose its withdrawal right merely because a seal or packaging has been opened.
Starting a service or rental during the withdrawal period requires the consumer's express request. If the contract is then withdrawn, a reasonable proportionate amount for the service already performed may be charged only where the legal requirements are met.
The right of withdrawal for a fully performed service or digitally supplied content may cease only where the statutory advance information, express consent, acknowledgement of the loss of the right and the required durable confirmation have been provided. General acceptance of terms alone does not meet these requirements.