GREENMOORE OY – CONSUMER SALES AND DELIVERY TERMS

1. Scope and seller

These terms apply to Greenmoore Oy's sale of goods to consumers, including sales by email, telephone and online shop. A consumer is a natural person who acquires a product mainly for purposes other than their trade or business. Separate equipment rental terms apply to rental. Mandatory consumer-protection legislation takes precedence.

Seller: Greenmoore Oy, Finnish Business ID 1850158-3, Tulliportinkatu 2, FI-70100 Kuopio, Finland, info@greenmoore.fi, tel. +358 17 363 8035, www.greenmoore.fi.

2. Formation of the contract

A contract is formed when the customer accepts Greenmoore's binding offer or Greenmoore accepts the customer's order. A request for quotation or an automated acknowledgement of receipt alone does not constitute acceptance of an order unless expressly stated otherwise.

In telephone sales initiated by Greenmoore, the offer is provided in a durable medium after the call. The consumer is bound only after accepting the offer in a durable medium after the call. Without such acceptance, the consumer has no payment or return obligation. This confirmation procedure does not apply if the consumer has contacted Greenmoore on their own initiative or expressly asked Greenmoore to contact them.

Before the contract is concluded, the customer is informed of the essential characteristics of the product, the total price including additional charges, the payment and delivery terms, and the other information required by law. The distance-contract confirmation and the applicable terms are provided in a durable medium, such as by email, within the period required by law.

3. Price and payment

Consumer prices include value added tax. Delivery and other additional charges are stated before the order is accepted. The payment method and due date are agreed for each order. The price of an accepted order will not be changed unilaterally. Default interest and collection costs may be charged in accordance with law. Consumers have the statutory right to withhold payment, for example if delivery is delayed or the goods are defective.

4. Delivery

The delivery method and time are agreed for each order. If no delivery time has been agreed, the goods will be delivered without undue delay and no later than 30 days after the contract is concluded. The customer will be informed of a delay. The consumer's rights to set an additional period, terminate the contract and claim damages are determined by law.

The risk in carriage passes to the consumer when the consumer or a third party named by the consumer, other than the carrier, receives the goods. The statutory exception concerning a carrier chosen independently by the consumer and not among the alternatives offered by Greenmoore may apply. Greenmoore will handle the investigation of transport damage for which it is responsible with the carrier.

5. Statutory liability for defects, commercial guarantee and complaints

Greenmoore is liable for defects in goods in accordance with law. Any commercial guarantee and its terms are stated for the individual product. A commercial guarantee does not limit statutory liability for defects, which may continue after the commercial-guarantee period has ended. Necessary updates for goods with digital elements and for digital services are supplied as required by law.

A defect must be reported within a reasonable time after it is discovered; a report may always be made within two months of discovery. Where possible, the report should include order or purchase details and a description of the defect. Missing information does not remove statutory rights if the purchase can otherwise be demonstrated.

The consumer has the statutory right to repair or replacement and, where the legal conditions are met, to a price reduction, termination of the sale and damages. Remedy must be provided free of charge, within a reasonable time and without significant inconvenience. Statutory liability for defects is not transferred exclusively to the manufacturer.

Incorrect use by the customer or an unauthorised modification may affect liability only to the extent that it caused the defect in question. Merely opening the packaging or device does not automatically remove statutory rights. The customer should request return or service instructions before sending the product. An inspection charge may be levied only where permitted by law and on grounds properly disclosed in advance.

6. Withdrawal

The separate consumer withdrawal and return terms apply to distance-selling withdrawal. Greenmoore pays the direct return costs of a withdrawal made under those terms.

7. Disputes and amendments

Finnish law applies to the contract without restricting the mandatory protection of the consumer's country of residence or the consumer's rights concerning the competent court. The parties should first seek to resolve disagreements with Greenmoore. A consumer may contact Finnish Consumer Advisory Services (www.kkv.fi/en/consumer-affairs/consumer-advisory-services/) and refer a dispute to the Finnish Consumer Disputes Board (www.kuluttajariita.fi/en/).

New versions of these terms apply to new contracts when the terms have been provided to the customer before the contract is concluded. An update does not amend an existing contract.

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